FAQ


A list of commonly asked questions. Click on any question to reveal further information alternatively you can contact Marquee Empire on 07516 388 48407516 388 484

General Hire Questions

Generally the hire is for a 1 day period with longer periods of hire subject to extra charges.
Please book as early as possible, especially for the busy summer and Christmas periods. We reserve the right to add a premium for orders received at very late notice.
All changes to customer orders must be acknowledged in good time via email or phone. Additions are welcome based on availability. Small deletions prior to delivery (except for marquees) can be accommodated.
There is usually no delivery or collection charge if we are providing you with a marquee.
Standard delivery/collection charges are from our vehicles to a single ground floor location. Additional charges may be quoted for awkward locations or when extra lifting or walking is involved.
On collection, tables and chairs should clear from recent activites. This will enable our staff to perform the dismantle easily.
You will have the option to take a damage waiver to cover the cost of any accidental damage at 5%. Should this not be taken you are responsible for any accidental damage/loss to equipment on hire.
Payment in full is required prior to the commencement of the hire. We accept PayPal (Visa or Mastercard debit or credit cards), cash, cheque or bank transfer. Cash on deliver is not a problem. A 25% deposit is required to secure any booking (non-refundable).
Yes indeed! We take care of the complete installation.
We are certainty happy to facilitate any requests however we often find these have to be addressed on a case by case basis.
Our normal working hours are 9am - 9pm 7 days a week. Installations and collections outside of these hours may incur additional costs.

Request A Callback